Cancellation

Right of cancellation for consumers

(A consumer is any natural person who enters into a legal transaction for purposes which can be attributed neither predominantly to their commercial nor their independent professional activity.)
 

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.  The cancellation period is 14 days from the day,

  • on which you or a third party named by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and they are delivered as such;
  • by which you or a third party nominated by you, who is not the carrier, have taken possession of the last goods, provided that you have ordered several goods as part of a single order and they are delivered separately;

 

To exercise your right of withdrawal, you must inform us

Frasima GmbH – The Siphon Manufacturer
Freiligrathstr. 5, 65719 Hofheim am Taunus, Germany
Telephone: +49 (0) 6192 3099-291
E-Mail: kontakt@siphonmanufaktur.de

by means of a clear statement (e.g. a letter sent by post, fax or email) inform us of your decision to withdraw from this contract.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.

 

Consequences of cancellation

If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and at the latest within 14 days from the day on which we receive notice of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless we have expressly agreed otherwise with you; in no event will you be charged any fees for this refund.

We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.

You must return or hand over the goods to us without delay and in any event at the latest within 14 days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the 14-day period.

You bear the direct costs of returning the goods.

You shall only be liable for any diminished value of the goods if this diminished value is attributable to any handling of the goods that was not necessary to establish their nature, characteristics and functioning.

 

Grounds for exclusion or termination

The right of withdrawal does not apply to contracts

  • for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
  • for the supply of alcoholic beverages, the price of which was agreed at the time the contract was concluded, but which can only be delivered at the earliest 30 days after the contract was concluded and whose current value depends on market fluctuations beyond the control of the trader.
 

The right of withdrawal shall expire prematurely in the case of contracts

  • for the delivery of goods which are not suitable for return for reasons of health protection or hygiene and whose integrity cannot be clearly proven by the buyer/consumer;
  • for the delivery of goods where, after delivery, they have become inseparably mixed with other goods by reason of their nature;
  • for the delivery of sound or video recordings or computer software in a sealed package, where the seal has been broken after delivery.